Please choose carefully as we do not refund for change of mind. In extenuating circumstances if a refund is authorised, customers will be responsible for shipping and handling charges. There are no refunds or exchanges on sale items or pre-orders. If your order was processed using Paypal, AfterPay or Shopify Pay and you would like a refund, a small merchant fee will be deducted from this refund.
We are however happy to offer an exchange or a store credit. You will be required to return the item to us within 7 days, in original condition, at your own cost.
As some of our items are handmade, there may be slight difference in regards to print placement, wood gain etc. This is not a fault, this is just the individual nature of handmade.
If you do believe you have a fault, please contact us immediately at email@example.com to discuss further.
Any faulty item/s need to be returned to My Sweet Fox within 7 working days.
All orders will be dispatched within 3-5 business days of your order being placed. Once your order has been dispatched an email will be sent with a tracking number which you can use to check the status of your delivery.
During sale times, this time frame may be longer however we endeavour to get your order to you as soon as possible.
Once an order has been dispatched we can not be held liable for any loss or damages. This includes but no limited to acts of nature, train derailments etc
We use Australia Post and selected couriers for postage. Please refer to their estimated shipping times.
We reserve the right to charge additional shipping on top of the flat rate shipping charge should the item/s you are purchasing be bulky or heavy, or if you live in a remote or regional area not serviced by our courier. If this applies we will contact you as soon as possible and provide you with the additional costing options.
Unfortunately we cannot cancel and refund an order for this reason.
Free Shipping in Australia over $150*
We offer FREE SHIPPING for all orders over $150. Your cart will automatically deduct this fee off your order for regular shipping. This excludes bulky items.
If you have ordered an item on pre-order we will ship it as soon as we receive it.
If you ordered items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) arrive. If after placing your order you would like these shipped separately, please contact us and we can make arrangements for additional postage to be paid and we will get you items to you asap.